At Arlo Expeditions, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with an easy and transparent return process.
1. Returns Eligibility
We accept returns within 7 days from the date of delivery. To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition that you received it
Proof of purchase (such as an order number or receipt) is required
Certain items such as used gear or items marked “Final Sale” are not eligible for return
2. How to Request a Return
To initiate a return, please contact our support team at:
Include the following in your email:
Your name
Order number
The reason for return
Photos of the product, if it arrived damaged or defective
We will respond within 24–48 hours with instructions on how to proceed.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the item is damaged or incorrect. We recommend using a trackable shipping method to ensure safe return of your item.
4. Refunds
Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed as follows:
If you paid cash on delivery, we will arrange a bank transfer or store credit, based on your preference
Refunds are issued within 5–7 business days after approval of the returned item
Please note: we do not offer refunds for refused deliveries unless the product is defective or incorrect.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery by emailing [email protected] with photos and a description of the issue. We’ll resolve the issue quickly by offering a replacement or full refund.
Need Help?
If you have any questions about your return or refund, feel free to contact us at: